Microsoft offers a vast selection of Office templates for everyday use. Under Knowledge Base Management, select Article Templates. Ensure that the Library field is populated with the same web resource that you have added. They show you exactly what steps to take to complete a specific task or perform a certain function. Open the Customer Service Hub app and select Change area > Service Management. This will make the article more all-encompassing so readers can gain all the information they need from a single source. Write titles based on this information. For more information, check out our privacy policy. To learn how to use knowledge article templates to create knowledge articles, go to Create knowledge articles using templates. They're usually all listed at the top in a table of contents with anchor links that allow you to jump down the article to the specific question you need to be answered. Layout this section in easy-to-read steps that can be read and followed in succession. Stay up to date with the latest marketing, sales, and service tips and news. You should end the article by describing what the solution is. Knowledge Microsoft Word templates are ready to use and print. Adjust the layout as you wish. "Changes have been made that affect the global template, Normal. Let’s start at the beginning – your title. They, too, are long, comprehensive guides that cover an entire tool or function. By default, your name will be displayed in this field. Knowledge basesare online databases that store information about a specific company, their products or services, or related industry topics. This will make actually writing the articles much easier for your authors as they can simply fill in the different parts of the template. I'm trying to create a word template to export our knowledge base articles in a standard format for customer distribution. Free and premium plans, Sales CRM software. Instead, you can divide up the text by explaining different aspects under separate headers. The right template will depend on the specific needs of your customer audience. Step 3: Create a page template. If you gain more information on a topic, do a keyword search to see if there are any articles with similar keywords. This is usually the type of knowledge base article that helps visitors solve problems they're facing with their products. Call Us: 517-750-1234 | Toll-Free 877-728-9880 Select a template thumbnail to see a larger preview. Using the Knowledge Article Templates feature, as a knowledge administrator (a user with Use your templates from earlier versions of Word. You now have a full list of knowledge base articles ready … After all, since not every problem can be completely resolved, the solution may be an improvement of the problem or an update of a product to avoid a former glitch. Free and premium plans, Content management system software. Before saving the new document, disable spelling and grammar checks in Microsoft Word. Add an Article Template. Rather than answering questions or laying out steps, it tells you exactly how something works. Sometimes, an article can get pretty long, especially if you've updated it with added information. Premium plans, Connect your favorite apps to HubSpot. Start off the article by stating what the problem is, for scenarios that are problem-solution based. When you are creating a Knowledge Base article or Service Request page, click the Templates drop-down menu to select the appropriate template. To learn more, see. You want to make sure the steps actually solve the problem they claim to solve. I assume you might want all the Wiki pages to have the same look and feel, so why don’t we create a basic page we will reuse for our Knowledge Base Wiki in SharePoint Online. Template library That way, every article will look and read the same way. While many customers will search specific questions to solve problems, they may also use the database as a way to browse through related topics. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. To ensure that neither the base template nor the runtime template have malformed XML tags, perform the following steps for all templates: Copy the entire contents of the template docx and paste it into a new docx. Identify who should write each article After stating the problem, you should immediately jump into showing readers how they can solve the problem. This includes general and tool-specific questions. It's inefficient to have more than one article for the same topic. Not only does this split traffic between multiple articles, but it can get confusing for customers if they have to keep switching back and forth between multiple pages to find all the information they need. The first step is to move them into the Custom Office Templates folder where Word can find them. The more your readers use your knowledge base, the more they'll trust your organization as a source of accurate information. What kinds of topics would they search for? The IRIS support team are not Microsoft Word experts and cannot provide support, advice or maintenance services with respect […] Created by our Global Community of independent Web Developers. Free and premium plans, Customer service software. Template library Ask yourself if your knowledge base article template: There is no one-size-fits-all knowledge base article template. Knowledge Base. Open Portal Knowledge Article Interactive Experience form, and then select Form Properties. Microsoft Word: ACM has been working hard to create a usable and accessible experience for Microsoft Word authors while adding new features to archival formats. When writing new articles for your knowledge base, check out this guide for writing effective knowledge base articles. Typical of this process is the immediate posting of articles so end users can access the most up to date information. Click Import . While editing your letter template in Word, click File > Save as In the Save As dialog, navigate (if necessary) to the location you wish to save the file Note: If presented with an option to select the file location from a list of favorites, do not select it from this list as it will prevent you from putting quotations around the file name. Knowledge bases are online databases that store information about a specific company, their products or services, or related industry topics. This means your articles should be categorized by sections and sub-sections. A template is created and is available for knowledge authors to use to create articles. It's also helpful to use search-engine-optimized keywords in the title to attract more search volume. On the New Knowledge Article Template page, enter the values for the required fields that you want to pre-populate when the template is selected.